Remote Learning Technical Support

Technical Support Help Desk

Parents, if your child is experiencing technical issues, and you have a device that will connect to the Internet, the fastest technical support we offer is to call our technical support team at 817-252-2080. You will be directed to your campus technician. If needed, you may be directed to join a virtual tech support live session.

Virtual Tech Support

Virtual tech support is available in a google hangout by appointment only.
The virtual tech support is hosted by the
CISD technical staff, and is available by
calling 817-252-2080 to make an appointment to connect.

Call 817-252-2080 for technical support Monday through Friday
8:00 AM to 4:00 PM.

If the technical issue cannot be resolved in a virtual tech support live session, then please follow these guidelines:

  1. Contact your child's campus One-to-One Program Administrator via phone or email located in the list below.
  2. The One-to-One Program Administrator will contact you to make arrangements of when and where the student's device can be dropped off.
  3. The One-to-One Program Administrator will enter a support ticket and deliver the device to a member of the Technology Services Department.
  4. The Technology Services Department will repair the computer and return it to the campus One-to-One Program Administrator.
  5. Your One-to-One Program Administrator will contact you and make arrangements for when and where the student device may be picked up.

Campus One-to-One Program Administrators Contact List

Home Internet Access

If your child needs safe, secure, and filtered Internet access, CISD can issue a WiFi router that will provide a free connection to the Internet. WiFi routers will be available at curbside device pickup locations prior to the start of school. If you need to request a WiFi router after the first day of school, please contact your campus One-to-One Program Administrator to schedule a time to pick up the Wifi router.

More information about this initiative can be found on the Castleberry ISD's Digital Equity 4 All website.